Value Streams Approach

Our service delivery approach is based on over 88 years of combined experience. To deliver effective results for business we follow three core principles: 


BEHAVIOuR drives performance

Good behaviour delivers positive results  

Business Performance, efficiency and performance is driven by behaviour. That is, behaviour of the business entity as an organisation, behaviour of business units within an organisation or behaviour of individuals. Process, systems and tools facilitate behavioural patterns but for an organisation to be successful, the right behaviour must be inherent within an organisation, its various elements and its people. In looking at challenges within an organisation we look to the existing behavioural models and contentions in place and seek to assess their maturity and effectiveness as well as how they contribute or impact the success of an organisation. The differences between high, moderate or unsuccessful organisations can be ascribed to the behaviours of and within that organisation.


Seven generation Thinking, a long term view

big picture decision making and solutions provides sustainable results and business growth

It’s easy to take the quick and dirty approach to developing a business or solution. But to truly succeed and realise sustainable benefit we need to look to a longer term and root cause solution. Too many problems are addressed without thought beyond the immediate future, resulting in many ‘solutions’ that sooner than later only create more problems. Providing a solution that’s sustainable, and adaptable long-term is seventh generation thinking: consideration for the impact of actions on the environment, society and wellbeing of seven generations of people.  This concept originates with the Iroquois, a confederacy of six nations of First Nation people from North America.

"We are looking ahead, as is one of the first mandates given us as chiefs, to make sure and to make every decision that we make relate to the welfare and well-being of the seventh generation to come, and that is the basis by which we make decisions in council. We consider: will this be to the benefit of the seventh generation? That is a guideline.” Oren Lyons, Chief of the Onondaga Nation


Explore REfine Deliver, a cycle that takes you where you need to be

exploring, Refining and Delivering (ERD)facilitates an understanding of the business challenges, the potential solution and how the solution will be implemented

A pragmatic and effective framework that reflects a top down exploration of a business challenge or opportunity through to delivery of a solution or program of work to address business needs. We utilise this framework to develop the best solution for your business and help you yield a strong, effective and sustainable outcome. Our ERD Framework applies one or more OODA loops within or across the ERD cycle. An OODA loop is a natural decision making and action cycle that supports quick, effective and proactive decision-making, developed by US Air Force Colonel John Boyd in the Korean war and is comprised of four stages:

  • Observe – collect current information from as many sources as practically possible
  • Orient – analyse this information and use it to update your current reality
  • Decide – determine a course of action
  • Act – follow through on your decision

This is the value delivery cycle that underpins everything we do, through every step of your journey, to provide real, measurable value for money to our customers.