Business Performance, efficiency and performance is driven by behaviour. That is, behaviour of the business entity as an organisation, behaviour of business units within an organisation or behaviour of individuals.  Process, systems and tools facilitate behavioural patterns but for an organisation to be successful, the right behaviour must be inherent within an organisation, its various elements and its people.  In looking at challenges within an organisation we look to the existing behavioural models and contentions in place and seek to assess their maturity and effectiveness as well as how they contribute or impact the success of an organisation. The differences between high, moderate or unsuccessful organisations can be ascribed to the behaviours of and within that organisation.